We use a secure, centralized document intake system to efficiently receive and process your files. Your documents are stored safely on Microsoft OneDrive, an enterprise-grade cloud platform.

Before You Upload: Document Requirements

Language Requirements

All documents must be in English or French. If your documents are in any other language, you must provide a certified translation along with the original document.

Quality Standards

Ensure your scanned or photographed documents meet these requirements:

  • All four corners visible - Don't crop edges or margins

  • Clear and legible - Text must be readable without blur or shadows

  • No watermarks - Remove or avoid app watermarks that cover any information

  • Complete pages - Include all pages of multi-page documents

  • Proper orientation - Ensure documents are right-side up

  • Adequate lighting - Avoid dark or washed-out images

Common issues to avoid:

  • Partially cropped pages

  • Fingers covering text or corners

  • Glare from overhead lighting

  • Mobile app watermarks obscuring information

  • Blurry or out-of-focus images

Step-by-Step Upload Instructions

Step 1: Access the Upload Portal

Visit yci.co/upload in your web browser. You will be directed to our secure client upload folder.

Step 2: Select Your Files

Click the "Select files" button (or similar prompt depending on your device).

Step 3: Choose Documents

  • Browse your computer or device to locate the files you want to submit

  • You can select multiple files at once by holding Ctrl (Windows) or Command (Mac) while clicking

  • Click "Open" when you've selected all files

Step 4: Upload and Identify

  • Your files will begin uploading automatically

  • The system will prompt you to enter your name

  • Provide your full name exactly as it appears on your immigration documents

Step 5: Confirmation

Once complete, your files are securely with our team. You can upload additional files at any time by repeating this process.

What Happens After Upload

  1. Secure storage - Your documents are immediately saved to our encrypted cloud system

  2. Team notification - Our document processing team receives a notification of your upload

  3. Triage and review - Documents are reviewed and assigned to your application file

  4. Processing - Files are prepared for your immigration application as needed

Timeline: We typically process uploaded documents within 1-2 business days. If urgent documents are needed, please notify your immigration consultant directly.

Tips for Successful Document Submission

Organize Before Uploading

  • Name your files clearly (e.g., "John_Smith_Passport.pdf" or "Jane_Doe_Bank_Statement_Dec2025.pdf")

  • Group related documents together

  • Check that you have all required documents before starting

Supported File Formats

  • PDF (preferred for scanned documents)

  • JPG/JPEG (acceptable for photographs)

  • PNG (acceptable for screenshots)

  • DOCX (for written statements or letters)

File size: Individual files should not exceed 25 MB. If your file is larger, compress it or split multi-page documents.

Upload Multiple Times if Needed

Don't worry if you forgot a document or receive new documents later. You can return to yci.co/upload as many times as necessary to submit additional files.

Security and Privacy

Your document security is our priority:

  • Encrypted transmission - Files are encrypted during upload

  • Enterprise-grade storage - Microsoft OneDrive provides bank-level security

  • Access controls - Only authorized YCI team members can access your documents

  • Compliance - Our system meets Canadian privacy standards

Need Help?

Having Technical Issues?

If you encounter problems uploading:

  • Send the documents to us by email

Questions About Which Documents to Send?

Refer to the specific checklist provided by your immigration consultant, or contact our team directly:

Important Reminders

✓ Check document checklists - Not all documents apply to every case; refer to your specific requirements

✓ Provide originals and translations - If documents are not in English or French, include both

✓ Use high-quality scans - Poor quality documents may delay your application

✓ Name files clearly - This helps us process your documents faster

✓ Upload promptly - Submit requested documents as soon as possible to avoid delays

By following these guidelines, you ensure smooth and efficient processing of your immigration application documents.